VIP

To get more out of your customer relationships, M2M VIP helps you provide a new level of service. Your customers can:

• Look up their order status information - M2M VIP supports shipment tracking with all major carriers.
• Access invoice details.
• Configure products and enter them into the system as a quote or order.
• Check available inventory.
• Access specifications for each part number in their own product catalog.
• Create discussion threads for any shared document.
• Access product-specific field service information.

To keep the flow of materials and components provided by your vendors in alignment with your production priorities, you can offer your key suppliers real-time visibility into your shop floor. Your suppliers can:

• Respond to RFQs over the Web.
• Track inventory part levels.
• Access folders of specification drawings and respond with questions or comments in a discussion thread.

To be truly responsive to your customers, your employees need real-time account information no matter where they are. Your employees can:

• Look up order status and invoice information for all accounts.
• Retrieve nightly refreshed management reports on quote status or job status.
• Access documents, such as price lists and sales agreements.
• Enter orders or quotes into the system for specific accounts.

Made2Manage recognizes the vital importance of keeping your business data and your system secure. We designed the M2M VIP solution to minimize the risk of unauthorized users gaining access to your system and data. To protect your valuable information, M2M VIP uses the following conventions to develop and administer the site:

• All Internet data transmissions are protected by Secured Sockets Layer (SSL) protocol, the Internet’s proven standard for data security. SSL technology encrypts all network packets so eavesdroppers cannot utilize network packet-sniffing technology to view sensitive data.
• You have the option of gaining additional security by using SSL encryption on your Web server.
• Your network is secure. We help you configure your network so that only specific VIPsite requests can access your network.
• You are in complete control over who uses the portal and what information he or she can access. You assign passwords, user names and components to each user.

We ensure that the system performs 24 hours a day, seven days a week. Trust M2M VIP to maintain vigilance in protecting your most valuable asset - information.