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To keep your customers happy, you have to quickly address and resolve common customer satisfaction issues. With the Return Material Assignment (RMA) feature within M2M ERP, you can deliver the right level of customer service regardless of the problem. Whether your customer received the wrong item, it was painted the wrong color, or it simply quit working, you can now easily enter and monitor all of your customer-related issues.
M2M ERP provides three tabbed screens to record and track all information related to a customer inquiry or complaint. With the inquiry tab on the customer service request screen, you can store critical data, including information about the specific customer and the sales order for which the item was sold. In addition, you can designate the type of issue, its status, who took the call, and who is responsible for the resolution. Once this information has been entered, the system will then assign an RMA number to help identify and track the problem until it is resolved. With multiple fields for data entry and a memo field for more detailed analysis, you are sure to have the information needed to promptly address your customers’ concerns.
With Made2Manage Systems’ Return Material Assignment feature, you have greater control over your customer service issues. Tracking the resolution process is easy - you can click on the actions tab to enter new information or see data entered by others. In addition to the background data captured on the inquiry tab, you can enter an estimated completion date and the actual completion date for resolving a specific customer issue. Of course, the most important aspect of customer service is the follow up. By entering a date in the review date field, you can ensure appropriate follow up with your customers and record the specifics of how their problems were resolved. |