Service

Made2Manage CRM provides a flexible and efficient way to manage returns of equipment or parts for service. The solution captures all relevant details and provides flexibility in handling multiple return scenarios so you improve customer service and lower costs.

Made2Manage CRM makes it possible to integrate the production of standard and custom parts for service requirements into core manufacturing processes. By eliminating the need for special production processes for service parts, manufacturing processes are streamlined and costs can be reduced.

Made2Manage CRM provides capabilities to more efficiently schedule service calls for preventative maintenance, create field repair kits, and perform other tasks that improve service levels and reduce costs. The solution provides user access to a single screen with complete customer information from quotes to accounts receivable, streamlining customer service processes and lowering costs.

The Field Service module provides tools to install, repair, and service equipment off site through service contracts and warranties. By making it easy to track customer equipment histories and capture all expenses associated with a call, the solution can improve customer service levels, contribute to product-improvement initiatives, and reduce costs.